Refund Policy

All paid subscription plans (Starter, Pro, and Enterprise) include a 14-day money-back guarantee from the date of your first subscription purchase.

If you are not satisfied with CremyX within the first 14 days, you may request a full refund — no questions asked.

This guarantee applies only to the first subscription purchase on your account. Renewals, upgrades, and subsequent purchases are not eligible for the 14-day guarantee.

To qualify for a refund under our 14-day guarantee, the following conditions must be met:

• The refund request must be made within 14 calendar days of the initial subscription purchase date.

• The request must come from the account owner (the email associated with the subscription).

• The account must be your first paid subscription with CremyX (no previous refunds issued).

The following are not eligible for refunds:

• Credits already consumed: Any AI credits used for content generation, image creation, video production, or brand analysis cannot be refunded.

• Top-up credit purchases: One-time credit top-up purchases are non-refundable.

• Expired credits: Credits that have expired due to account inactivity are non-refundable.

• Subscription renewals: Monthly or annual renewal charges after the initial 14-day period are non-refundable.

• Accounts violating Terms of Service: Accounts suspended or terminated for violating our Terms are not eligible for refunds.

To request a refund, please follow these steps:

Step 1: Send an email to support@cremyx.com with the subject line "Refund Request".

Step 2: Include your account email address and the date of purchase.

Step 3: Our team will verify your eligibility and process the refund.

You will receive a confirmation email once the refund has been initiated.

Refund requests are typically reviewed within 1-2 business days.

Once approved, the refund will be processed through the original payment method. Depending on your bank or payment provider, it may take 5-10 business days for the refund to appear in your account.

Refunds are processed by our payment partner and are subject to their processing timelines.

You may cancel your subscription at any time through your account settings or by contacting support.

Cancellation takes effect at the end of the current billing period. You will continue to have access to paid features until then.

Cancelling your subscription does not automatically trigger a refund. If you wish to request a refund, please follow the process in Section 4.

We encourage you to contact us at support@cremyx.com before initiating a chargeback with your bank or payment provider.

We are committed to resolving any billing issues promptly. Unauthorized chargebacks may result in account suspension.

We may update this Refund Policy from time to time. Changes will be posted on this page with an updated "Last updated" date.

Continued use of CremyX after changes constitutes acceptance of the revised policy.

If you have questions about this Refund Policy, please contact us at:

Email: support@cremyx.com